FAQs

 

Q : WHAT'S THE DIFFERENCE BETWEEN 'Order Date' AND 'Ship Date'?

A: On most websites, "Order Date" and "Ship Date" are not the same. For example, if you place an order on Friday at 11:00pm PST, your package will not ship until after the weekend. When you place an order, you'll see an "Estimated Ship Date" on the order page. If you opted for Expedited Shipping, you will receive your package two days after it ships. In some cases this does not necessarily mean two days after you placed the order. Although most orders are shipped the same or next day, please take weekends and holidays into account when considering the shipping date.

 

Q : WHAT'S THE STATUS OF MY ORDER? HOW CAN DO I TRACK?

A : Once your order has been shipped, you get a confirmation email with your tracking number and all that information. You can either track through the link in your confirmation email, log into your MSS account, or go to track-trace.com

 

Q : HOW LONG TILL I GET MY STUFF?

A : We ship orders on Mondays - Saturdays, during office hours only, and we don't operate on public holidays. We always aim to send your order as quickly as possible, but there might be some delays – especially after Holidays. Your patience is appreciated. And you can check more detail about shipping time at shipping page.

 

Q : CAN I CANCEL MY ORDER?

A : Yes, you can cancel your order but you should ask to us within 6 hours at least after your first ordered. Since we have really fast shipping, we cannot cancel orders after they are transferred to carriers. The Best way to avoid this worry, play for safety about purchasing.

 

Q : WHAT SIZE DO I GET? WHAT SHOULD I DO?

A : First of all, we can't 100% guarantee about size to fit. Because you know, every shoes runs to their size and everybody has different shape of foot. But you can try to compare with shoes what you favorite wear and we recommend check your size at size conversion page.

 

Q : WILL YOU PAY FOR CUSTOM FEES?

A : Customs fees are determined by the country we're shipping to and fees + additional charges are completely out of our control. We have got to sell by the rules because tampering with infomation necessary for customs is against the law.

 

Q : CAN I GET A REFUND OR EXCHANGE FOR MY RETURNS?

A : Yes, you can get to refund or exchange for your returns easily. More information is at : RETURNS AND EXCHANGES

 

Q : OMG! I GOT A WRONG/FAULTY STUFF!

A : Cool down first. If you received a defective or wrong item, please email us. We can make it right! Click Here

 

Q : SOLD OUT? Bbbbut……WHY?

Sorry, sometimes it happens. You love something a lot, but a lot of other people loved it a lot, and then it was gone.
We're sorry it makes you a sad. If it says 'Sold Out – Not Avaialble', it means we won't have it back in the immediate future. Maybe we ran out of materials. Maybe we just got a problem of supplying it. Maybe it was just not meant to be.

 

Q : I'M A BLOGGER AND I WANT TO WORK WITH YOU. WHAT CAN I DO?

A : Shoot us an email at with exciting introduction yourself. Click Here

 

Q : I LIKE TO SELL YOUR STUFF IN MY STORE. HOW CAN I MAKE A DEAL WITH YOU?

A : Welcome! Welcome! Let us know your good plan about selling. We are going to reply ASAP with your expectation. Click Here

 

Q : CAN I SHOP AT A MAXSTAR STORE IN PERSON AND TRY STUFF ON?

A : Sorry, we're 100% online shopping store now. How about make a store yourself in your city? Maybe that'll be a good business!